Show Some Love to Customers on Valentine’s Day and Beyond

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February 13, 2018
Show Some Love to Customers on Valentine’s Day and Beyond

Tweet Valentine’s Day provides a perfect opportunity to apply Dale Carnegie’s 2nd Human Relations principle, ‘Give honest, sincere appreciation.’ This pioneer of positive relationships once said, “Action seems to follow feeling, but really action and feeling go together; and by regulating the action, which is under the more direct control of the will, we can indirectly regulate...
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Common, Critical Factor in Fortune’s Blue Ribbon Ranking Is Leadership

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February 6, 2018
Common, Critical Factor in Fortune’s Blue Ribbon Ranking Is Leadership

Tweet Every year, Fortune Magazine spends an inordinate amount of time rigorously evaluating companies by size (Fortune 500, Global 500), reputation (World’s Most Admired), growth (Fastest Growing), worker satisfaction (100 Best Companies to Work For), commitment to society (Change the World), commitment to the future (Future 50) and overall performance (Businessperson of the Year.) Fortune’s recently published 2017 Blue Ribbon list highlights...
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Five Ways to Hone Happiness

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January 30, 2018
Five Ways to Hone Happiness

Tweet It’s perplexing that the U.S. has never ranked in the top ten on the World Happiness Report given that it is one of the richest countries in the world.  The rankings are based on data from the Gallup World Poll which uses the “Cantril ladder” metric. Citizens are asked to envision a ladder with their “best...
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Three Tricks to Make This Year’s Goals Stick

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January 23, 2018

Tweet How do you keep going when you’re ready to give up on your goals? According to U.S. News,...
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Two Tactics to Improve Customer Engagement Levels

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January 16, 2018

Tweet Customer engagement encompasses all of the experiences and touchpoints a customer has with an organization’s products, services and...
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What’s Your Praise-to-Criticism Ratio?

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January 8, 2018

Tweet Criticism is hard to swallow for many people. Turns out it’s even harder to undo. Dr. Gottman and...
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Five Steps to Achieving Your New Year Goals

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January 2, 2018

Tweet Setting goals for the New Year? Since 92% of people who set goals never actually achieve them according...
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