Two Tactics to Improve Customer Engagement Levels

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January 16, 2018
Two Tactics to Improve Customer Engagement Levels

Tweet Customer engagement encompasses all of the experiences and touchpoints a customer has with an organization’s products, services and employees. Forbes recently published its latest list of the top 50 Most Engaged Companies. These organizations offer consistent experiences, perform customer data analyses and design their teams in a matter that enables employees to prioritize the customer. Think...
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What’s Your Praise-to-Criticism Ratio?

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January 8, 2018
What’s Your Praise-to-Criticism Ratio?

Tweet Criticism is hard to swallow for many people. Turns out it’s even harder to undo. Dr. Gottman and Robert Levenson started studying the difference between happy and unhappy couples during the 1970s. They discovered that the key factor between the two is the balance between positive and negative interactions. They computed a “magic...
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Five Steps to Achieving Your New Year Goals

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January 2, 2018
Five Steps to Achieving Your New Year Goals

Tweet Setting goals for the New Year? Since 92% of people who set goals never actually achieve them according to StatisticBrain.com, follow these five steps to increase your odds of success. 1. Reflect on the past year. Before setting New Year goals, it’s wise to have a baseline by creating a ‘year in review.’ What did...
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It’s Time to Re-Work Your Work-Life Balance Beliefs

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December 24, 2017

Tweet Do you ever feel that your life at work and at home, is all work? You may find yourself...
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Four Ways Strong Friendships Benefit Your Health

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December 18, 2017

Tweet We do much more than, ‘Get by with a little help from our friends,’ as sung by the...
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It’s the Most Wonderful Time—to Grow Your Network

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December 11, 2017

Tweet If you’ve never seen the Pulitzer Prize and Tony award-winning best musical, How to Succeed in Business Without Really...
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Maintain Relationships by Disagreeing Agreeably this Holiday Season

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December 4, 2017

Tweet Think back to the last major conflict you encountered whether with a colleague, friend or family member. Were...
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